Returns Policy

We do not issue refunds under any circumstances, including change of mind, incorrect size or colour selection, or if you simply no longer want the item. Please review your order carefully before completing payment.

If your item arrives damaged, defective, or materially different from what was described, please contact us within 48 hours of delivery with:

• Your order reference number
• Clear photos of the damaged or incorrect item

Upon verification, we will arrange a replacement or exchange at no additional cost to you. No cash refunds will be issued even in these cases.

For hygiene and safety reasons, the following cannot be returned or exchanged once opened:

• Personal care and beauty products (lip balm, toothpaste, body lotion, antiperspirant)
• Cleaning products once the seal has been broken
• Any item that has been used, washed, or altered

1. Contact us within 48 hours — reach us via Instagram (@roba.essentials.gh) or visit us in-store at East Legon, Accra. Do not send items back without prior authorisation.
2. Bring or send the item — authorised returns may be dropped off in-store or arranged for courier collection. Courier cost is at your expense unless the item was faulty or incorrectly supplied.
3. We inspect the item — once received and inspected, we will notify you of the outcome within 2 business days and arrange a replacement where applicable.

All wholesale sales are final. No returns, exchanges, or refunds are offered on wholesale orders unless items are proven faulty or were incorrectly supplied. Please inspect all items upon receipt and contact us within 48 hours of any issue.